Author(s): I Dewa Gede Agung Purwa Wibawa, Kt. Sukawati Lanang P Perbawa and Putu Lantika Oka Permadhi

Abstract: The main objective of this paper is to analyze the legal framework governing the liability of logistics service providers for losses sustained by consumers, while also exploring the legal remedies available to consumers in cases where their goods are damaged or lost. This discussion is grounded in Law Number 8 of 1999 on Consumer Protection. The research adopts a normative juridical approach, utilizing both statutory analysis and legal concept interpretation. The findings indicate that logistics companies are obliged to compensate consumers for losses caused by their negligence, as stipulated in Article 7(f) and Article 19 of the Consumer Protection Law. Nonetheless, the law also sets out exceptions, providing circumstances where companies are exempt from liability. These limitations are contained in Article 193(1) of Law Number 22 of 2009 on Traffic and Road Transport, as well as in Articles 468(2), 477, and 522(2) of the Indonesian Commercial Code. Liability may further be determined by contractual agreements between the parties involved. In situations where consumers suffer material loss due to lost goods, they are entitled to pursue dispute resolution either through litigation or alternative dispute mechanisms. Should a logistics company refuse to provide compensation, consumers have the right to seek redress by submitting a claim to the Consumer Dispute Settlement Board or filing a lawsuit in the district court, as mandated in Article 23 of the Consumer Protection Law. Additionally, such cases may be treated as defaults under Article 1243 of the Indonesian Civil Code, reinforcing the consumer’s right to legal protection.

DOI: 10.22271/civillaw.2025.v5.i2b.155

Pages: 151-155 | Views: 109 | Downloads: 48

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